TERMS OF SERVICE

Terms of service (hereinafter referred to as the »Terms«) apply to the purchase contracts concluded at the online store, accessible via the direct link www.moldaviteassociation.com/web-store (hereinafter referred to as the »Web Store«) and to all related services provided by us. Purchase contracts are an agreement between you (hereinafter referred to as »You« or »Customer«) and Moldavite Association non-profit organization, Vilharjeva c. 48, 1000 Ljubljana, Slovenia, registration number: 4061918000, VAT number: 10458476, who is also an e-commerce operator (hereinafter referred to as »Moldavite Association« or »Seller« or »We« or »Us« or »Our«). 

We reserve the right to modify and/or change these Terms from time to time, and your continued use of the Web Store or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms have been changed. If you do not agree to any change to the Terms then you must immediately stop using the Online Store.

1. INFORMATION ABOUT THE SELLER

Name of the Association: Moldavite Association or Moldavite - Association for Raising Awareness and Healing the Planet

Address of the Association: Vilharjeva c. 48, 1000 Ljubljana, Slovenia

Email:  info@starstones.com, info@moldavit.si

VAT number: 10458476

Registration number: 4061918000

Business bank account: SI56 0400 1004 8625 895

SWIFT BIC Code: KBMASI2X

2. AVAILABILITY OF INFORMATION

The Moldavite Association undertakes to always provide You with the following information: 

  • information on the identity of the merchant (in particular, the company and its registered office, as well as the registration number in which the company is registered);

  • contact information that allows the user to communicate quickly and effectively with the Seller (email address, telephone, ...);

  • information on the essential characteristics of the product or the services offered by the Web Store, including post-sales services and guarantees;

  • information on the accessibility of products or services offered by the Web Store;

  • the terms and conditions of delivery of the products, the execution of the services;

  • information on the payment method;

  • data on the validity of offers in the Web Store;

  • information on the deadline within which it is still possible to withdraw from the contract and the conditions of withdrawal;

  • information on the possibility of returning products and whether this reimbursement costs the user;

  • information on the user complaint procedure and contact details of the appropriate manager.

3. PURCHASE PROCEDURE

Customers must complete an online personal data form when placing an order at the Web Store. Before placing an order you must agree that all information you submit (“personal data information”) is true and complete and that you will update your data information to keep it true and complete. By agreeing on these terms you certify and warrant that You are of age and that You possess the legal right to enter into binding contracts. 

The personal data requested during the buying process must be true and correct. In particular, the Customer may not enter any third-party data and in the event of any changes shall be under obligation to immediately update his or her personal data in the Web Store.

Once the order is placed, the Customer (buyer) receives an email notification from us that the order has been accepted. This concluded the contract of sale between the Moldavite Association and the Customer. From now on, all the prices and other terms are fixed and apply to both, the Seller and the Customer. The Customer has access to the information on the status and content of the order. Upon receipt of the order, the Seller checks the order and the availability of the products ordered and confirms the order or refuses it for a valid reason. At this point the purchase agreement of the products ordered between the Seller and the Customer is irrevocably concluded. 

Delivery times may sometimes be longer than indicated due to delays within the shipping process or higher demand. The Seller assumes no responsibility for damage that would result from longer delivery times. 

The Seller prepares the ordered products within the agreed time frame and informs the Customer via electronic message. The Seller issues an invoice in paper form to the Customer with itemized costs and an explanation of the right to withdraw from the purchase by returning the purchased products, if necessary and possible. 

The buyer is responsible to check the correctness of the information before placing the order. Subsequently placed objections regarding the correctness of the issued invoices may not be taken into account. 

4. PAYMENT METHODS

The payment for the purchase of the products from the Web Store may be made by credit cards, PayPal, payment upon delivery, or by payment in advance by Bank wire transfere. 

5. PRICES

The prices listed for the products at the time and order is placed apply to orders. All of the stated prices include the Slovenian statutory value-added tax but do not include shipping costs. Additional costs shall be stated separately in the invoice.

Despite the Seller's efforts to provide the most accurate information possible, it may be that the price information is incorrect. In this case, the Seller agrees to allow the Customer to cancel the purchase and offer a solution that is beneficial to both parties.

6. DELIVERY

The Seller will deliver the purchased products to the Customer as soon as reasonably possible and in any event within 30 days after the day on which we accepted the order.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Agreement and receive a refund for any products that you have paid for but not received.

The Seller is not responsible for any delays on the part of the contractual partners for the delivery or for any damage to the packaging. The Customer should immediately inspect the received goods and in case of any physical damage, lack of any goods, or signs of being opened beforehand, immediately contact the seller or contractual partners for the delivery in order to initiate the complaint procedure with the delivery service.

7. RIGHT OF WITHDRAWAL, RETURN OF PRODUCTS

You have the right to withdraw from this agreement within 8 days without providing any reason. The withdrawal period will expire after 8 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the products. To exercise Your right to withdraw, You must inform Us of Your decision to withdraw from this contract by an unequivocal statement (a letter sent by post or e-mail). To meet the withdrawal deadline, it is sufficient to send the communication concerning Your exercise of the right to withdraw to info@starstones.com before the withdrawal period has expired (name and date of the order included).

8. EFFECTS OF WITHDRAWAL

If You withdraw from this contract, We shall reimburse to You all payments received from You, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which We are informed about Your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as You used for the initial transaction unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement. We may withhold reimbursement until We have received the products back or You have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the products or hand them over to Us without undue delay and in any event not later than 8 days from the day on which You communicate Your withdrawal from this contract to the following address: Moldavite Association, Vilharjeva c. 48, 1000 Ljubljana, Slovenia by registered mail. The deadline is met if You send back the items before the period of 8 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of items resulting from the handling other than what is necessary to establish the nature and characteristics of the goods.

The right of withdrawal within 8 days without providing any reason shall be applicable only to consumers (natural persons).

The Seller is not responsible for any damage during the delivery.

The Seller is not obliged to accept packages with postage not paid.

9. COMPLAINTS AND DISPUTES

The Seller follows the applicable consumer protection regulations. The Seller has an effective customer support system for resolving complaints and employs a person that can be contacted by the Customer via e-mail in case any issues occur. In case of issues or a wish to appeal the Customer can contact the Seller via the email address info@starstones.com. The complaint processing procedure is confidential.

The Seller will confirm that the complaint has been received within eight working days and the guarantee claim will be resolved within the statutory deadline. The Seller will strive to resolve any dispute under mutually agreed conditions. If a mutually agreed-upon solution can not be reached, all disputes between the Seller and Customer will fall under the jurisdiction of the appropriate court.

These Terms and all disputes between the Seller and Customer fall under the jurisdiction of Slovenian and European Union law.

10. OUT-OF COURT DISPUTE RESOLUTION

In accordance with legal norms, Moldavite Association does not recognize the authority of any out-of-court provider for settling disputes, launched by the Customer.

In the event that the Customer is not satisfied with the resolution of the complaint, they can, in accordance with applicable legislation, file to initiate the procedure of out-of-court settlement of a specific consumer dispute through the European Commission for Online Dispute Resolution. In accordance with Regulation (EU) 524/2013, Moldavite Association is publishing a link to the European Commission for Online Dispute Resolution: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.

The Customer can also decide to file a lawsuit with the competent court according to the Customer's permanent address.

11. LIMITATION OF LIABILITY

The MOldavite Association makes every effort to ensure that up-to-date and correct information appears in the Web Store. Product properties, delivery times, or prices can change so rapidly, that the Seller can fail to correct the published data in a timely manner. In such a case, the Seller will inform the Customer of the changes and allow the Customer to cancel the order or replace the ordered product.

Although the Seller attempts to provide accurate images of the products sold in the Web Store, all images and lightning should be considered not fully proportional to the product. Images do not guarantee the details of the products featured.

12. PRIVACY POLICY

The Moldavite Association attaches great importance to the protection and safety of the Customer's personal data. All the relevant information is contained in Our Privacy Policy as amended from time to time, which is part of these Terms.

13. CONTACT INFORMATION

In case you need any information or assistance with the online quotation, ordering, delivery, use of the Web Store, or return of purchased items, please do not hesitate to contact us at info@starstones.com.